Code of Practice on Complaints Handling  

Introduction

We aim to deliver the best possible service to our listeners. We also aim to ensure that our programming is compliant with the requirements set out in the Broadcasting Act, 2009 and broadcasting codes published by the Broadcasting Authority of Ireland.

We welcome and will engage with all feedback, both negative and positive, from our listeners concerning any aspect of our service.

We are obliged under the Broadcasting Act, 2009 to have in place a Code of Practice for handling complaints from our listeners. This Code of Practice sets out and explain

our complaint process for listeners and ensures that we deal with complaints in an effective and efficient manner. It should be noted that the Code of Practice only relates to certain categories of complaints as detailed below.

What can I complain about?

You may submit a complaint to us if you are of the opinion that a broadcast or part of a broadcast on our service has breached any of the Broadcasting Act 2009[2]

Programmes

We will ensure that our programming does not contain any content which may reasonably be:

  • causing harm or offence;
  • tending to promote, or incite crime;
  • tending to undermine the authority of the State; or
  • unreasonably encroach upon the privacy of an individual.

We also will ensure programming is in compliance with the BAI Code of Programme Standards http://www.bai.ie/pdfs/bci_cops_Mar07.pdf

Where should I send my complaint?

You should submit your complaint to the following address:

The Station Manager

Community Radio Kilkenny City

32 Hebron Ind Est

Ph: 056 7762777

Email: admin@communityradiokilkennycity.ie The role of the Broadcasting Authority of Ireland

If we have not responded to your complaint within 21 days, or if you are not satisfied with our response, you can refer your complaint to the Broadcasting Authority of Ireland. The BAI will consider the complaint and may carry out an independent review of the complaint and our response. Information on how to refer a complaint to the BAI is available on the BAI website at www.bai.ie or from the following address:

Complaints Officer

Broadcasting Authority of Ireland

2­5 Warrington Place

Dublin 2

Phone:(01) 6441200

Fax:      (01) 6441299

E­mail: complaints@bai.ie